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Planet Popcorn Customer Service

Pricing & Discounts

Shipping & Delivery

Gift Card Policy

Orders & Paymnets

My Account Information

Returns & Refunds

Company Information

Privacy and Security

 
Pricing & Discounts
At Planet Popcorn we take accurate pricing very seriously. It’s Important to us that we are building trust and confidence with our customers when it comes to our pricing. Although we reserve the right to change our pricing without notification, we will honor all advertised pricing up to the expiration date or program cancellation.
Planet Popcorn regularly runs multiple discounts, specials and advertised prices. Special pricing may be contingent on other factors such as signing up for an email or program, buy one get one free, referring a friend etc. In these instances we will clearly define our discount policies within the marketing information used to advertise a particular discount program. We reserve the right to end a sale, discount or specially priced product at any time.
Because we sell a natural product that is also a traded commodity; price fluctuations in the market price of corn and other ingredients may cause us to change our price in order to adjust to market changes.
 
Shipping & Delivery
Our goal at Planet Popcorn is to make sure that every single customer who buys our popcorn online receives the freshest and most awesome tasting popcorn on the planet. Planet Popcorn products are not made weeks in advance and stored in huge warehouses like some of our competitors. Planet Popcorn products are made fresh daily and shipped fresh, one order at a time. We do this to ensure the maximum freshness of every order we sell and ship.
Orders ship on Monday, Tuesday, Wednesday and Thursday (excluding holidays).
This ensures that every order we ship has the freshest (just made) popcorn. We want our customers to feel 100% confident (whether buying our products for their own consumption, or giving our products as a gift), that every product we sell and ship online will ALWAYS have the freshest and most out of this world tasting popcorn on the planet.
Shipping Options:
  • Flat Rate Shipping: USPS and FedEx, ground shipping options.
  • FedEx Premium: Standard Overnight and 2-Day Overnight. (calculated at checkout)

    - Standard Overnight - Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences.

    - 2-Day Overnight - By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).

 
Gift Card & Gift Certificate Policy
Planet Popcorn gift cards can be redeemed online at planetpopcorn.com only. You may purchase a virtual gift card for your own personal use or to give as a gift. We will email your gift card to the email of your choice, and send you a confirmation email.
Planet Popcorn also sells physical gift cards at most of the stadiums, fairs and sporting events where we sell our popcorn products. You can purchase a gift card at any of the events (where available (for use online only. We do not redeem gift cards (physical or virtual) at any of the venues where we sell as a vendor.
 
Orders & Paymnets
Orders are accepted online for delivery within the US and Canada. We offer retail sales of our products in stadiums and sporting venues throughout the United States, at the Queen Mary in Long Beach and Crafted at The Port of Los Angeles.
PlanetPopcorn.com accepts Visa, MasterCard, American Express and Discover credit card payments online. We will not charge your card until your order is ready to ship. If you have any questions about orders or payments please call 949-650-5000.
 
My Account Information
When you signup for an account at PlanetPopcorn.com you will have many new choices to make buying from us easier. All of the My Account features are linked from the right hand navigation; details about how to use the features are listed below.
  • Account Dashboard: This the My Account home page, from here you can view recent orders, contact information and address book.
  • Account Information: You can change your first name, last name and email address here.
  • Address Book: You will find your default billing and shipping address here, you can also add more options for billing or shipping as well. These options will show up on the order page when you are asked to choose a billing and shipping address.
  • My Orders: You can see all of your past orders here; you can also print invoices as well.
  • Billing Agreements: This is the agreement area for customers who have reoccurring orders with Planet Popcorn such as a corporate gift programs or reseller programs, fundraising and the flavor of the month popcorn club.
  • Reoccurring Profiles: This is the profile sections for reoccurring accounts; you can edit or add information for your monthly reoccurring orders here.
  • My Product Reviews: When you give your review on a Planet Popcorn product, the review will be displayed here. All you need to give a review is an account; you can create a free account by going to the My Account section.
  • My Tags: You can add your own tags to our products; once you add a tag to a product you can come here and view the tags you have added.
  • My Wishlist: You can view the items you have collected on your wishlist here. You have the options to add your wishlist items to your cart, update your wishlist and share your wishlist by email.
  • Newsletter Subscriptions: Newsletter Subscriptions: Signing up for the Planet Popcorn email club entitles you to exclusive offers and discounts. We send our newsletter monthly and it’s always a treat, you can change your email address or unsubscribe here.
 
Returns & Refunds
Planet Popcorn 100% Satisfaction Guarantee
If you are not absolutely satisfied with our popcorn, we will refund your money or replace your order. Call our Customer Service at (949) 650-5000 or email your name, order number and phone number to customerservice@planetpopcorn.com.
 
Company Information
Planet Popcorn, Inc. is a privately held company; our main office is located at 876 W. 116th Street, Newport Beach, CA 92663. We do not sell retail products from this location, and our office is not open to the general public.
 
Privacy & Security
Planet Popcorn Commitment to Privacy
Your privacy is important to us. To better protect your privacy, Planet Popcorn provides you this privacy policy which explains our online information-collection practices and the choices you can make about the way your information is collected and used. To make this privacy policy easy to find, Planet Popcorn makes it available on our homepage and at every point where personally identifiable information may be requested.
Planet Popcorn respects your privacy
This privacy policy applies to all information collected or submitted on the Planet Popcorn website (www.planetpopcorn.com). On some pages, you can order products, make requests and register to receive newsletters. On some pages, you can order products, make requests and register to receive newsletters. The types of personal information we collect on these pages are: Your Name, Your Email Address, Your Phone Number, Your Residential Address and Your Account Information.
The Way We Use Your Information
We use the information you provide to facilitate completion of orders, subscriptions and enquiries. We do not share this information with outside parties except to the extent necessary to complete your order. We use your email addresses to reply to the queries you make or mail newsletters, if you are a subscriber. Your personal information is treated with utmost confidentiality and is not shared or sold to any third party organizations for that matter, without your permission.
Freedom to choose how your information is used
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used unless you fill out the registration form for this purpose. We use cookies to track our web visitors, in order to improve our services online. You may further protect your privacy by disabling cookies on your web browser. Finally, we never use or share the personally identifiable information provided to us, online, in ways unrelated to the ways described above without also providing you an opportunity to opt-out or unsubscribe prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard your privacy and secure the information we collect online.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For this reason, we never collect or maintain information about juveniles who are below the legal age. At the same time, no part of our website is structured to attract anyone under the legal age.
Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email to customerservice@planetpopcorn.com. Violations and suggestions regarding our privacy policy may be mailed to the e-mail address mentioned above. We do our best to rectify any mistakes in our policies.